5 stars to DYLAN on reception. His customer service was exceptional and he represented the hotel in a beautiful manner. The food was delicious, the drinks were really fresh and the staff were extremely friendly! Especially towards my children. The breakfast is wonderful, the pool is slightly cold but we’re used to Europe! The breakfast staff were amazing, the best customer service we’ve ever received and we’ve traveled a lot! The master suite is highly recommended for the space, bath and views. The room is quite cold, but because of how humid it is outside it needs to be cold to protect the structure so bring jumpers. The shampoo and conditioner are actually amazing quality! We hope to return.
Excellent service. We were greeted by Anna who was very professional and friendly. She thanked us for being Diamond members and gave us a room upgrade. The room was very beautiful and faced the ocean. The views were amazing. Very clean room, comfortable bed. We came to watch the NYE fireworks and the view was perfect! Great breakfast with excellent service (had at least five cups of coffee). Excellent location. Walking distance to everything. I would definitely recommend staying at this Hilton.
We stayed here in October of 2022 and had a great experience. The hotel is in a good location with things that are walkable. The front desk, bar, restaurant, and housekeeping staff were very nice and enjoyable to interact with. Our room was clean and well stocked with everything we needed. I requested an extra blanket prior to check-in and it was waiting in the room for us. One of the best things about the hotel was the view of the water from many vantage points around the property.
Everything about this hotel is excellent!!! From the immaculate rooms and suites to the poolside bar and oh my gosh the staff is so accommodating a tentative to your every need. We will definitely be back!! We can't wait to see there new opening of the dinner theater the only place like it in Panama and a must see!! You have to stay at this property when in Panama. You won't be disappointed!!!
Stayed here for two nights pre-cruise via a Norwegian Cruise Line booking and after our 9-day cruise we stayed here for another three nights. We were very impressed with the hotel and would definitely stay here again. Hotel is beautiful with very spacious common areas (lobby, main restaurant, pool restaurant, and fitness center). Nice amenities such as rooftop pool and bar, fitness area, spa and salon. We loved our rooms-they were large and had wonderful views of the bay. We had the breakfast buffet included in our stays and it was a fantastic buffet. It had everything from fresh fruit, pastries, egg-making chef station to a smoothie bar. We ate dinner in the pool restaurant one night and the pasta dishes were delicious. All of the staff we met were very welcoming and helpful. The location is also very good.
