The room was not the same as booked according to the photo shown. There was only a chair and there was no table. The windows let the light come on, specially the one in the bathroom, and are not suitable for such a busy street. They let the noise pass through either from the endless traffic, the street vendors or the people talking, laughing. The hotel is beautiful, colonial style and a very spacious area for breakfast or by the bar. The staff in these areas and in the restaurant are very friendly and give a good service. The problem is the pianist playing all day and then the guitar playing in the evening. The music is going on from morning till night and it's too loud!! If you think you can relax in your hotel bar or having your breakfast in peace talking to your partner, forget it!! It's too much noise and repetitive piano music. We had to go out for lunch or drinks because it was impossible to stay there and talk or relax. The rooftop is really nice but you can't be there either. It's too hot!! If I ever go back to Panama,I wouldn't mind to stay in Casco Viejo again but not in this hotel.
This was an excellent hotel to stay in. The customer service was great, specially from Leonardo. He helped me plan a few of the tours I was planing on doing. The room was very clean, the bed was very comfortable. I would definitely stay here again. Highly recommend it!
Noisy and Dirty, the rooms on the first level are too noisy (they have the rooms above the events room where you can hear rumbles all night) you will be disappointed to pay $250 for those conditions, the property is not well maintained, the corridor walls are dirty and scratches, the doors do not work well and the glass in the pool area is dirty, the breakfast is not good, so I recommend having breakfast outside. The only nice thing they have is the reception and lobby area but I do not recommend staying in this hotel since it does not correspond to a 5-star hotel, and it does not correspond to quality/price.
An amazing hotel. Classy. Elegant. Wonderful staff that is very friendly and accommodating. It's perfectly located in the middle of Panama's old town. Great for walking around and exploring the area.
Best 5 stars hotel overall! This historic hotel at El Casco Viejo has best 5 stars in all services. That includes; restaurant, live music, bar services, and amazing comfortable rooms as the presidential room. Ask for Reynaldo at night and he will make magic to give you that VIP treatment. Alfredo has outstanding customer service skills during check out.
