Expecting a welcoming entrance to view this historical site and have a drink, we were stopped by the doorman saying we needed a reservation and invited us to the coffee shop with the entrance through the side of the hotel. He gave us a card with QR codes to make our reservation to the restaurant or bar inside the hotel. We did so and when we went in, it was empty......Why not let us in and offer a more welcoming process???? We asked if we could walk through the hotel and see their installations, and was told that I had to call and make an appointment....arrrghhhh Just lost a customer for a bigger event...
I have been expected the opening of the hotel for months..today I stoped at the cafeteria next to the hotel, however I was disappointed.. cappuccino noting special and served in a disposable cup, for a 5 usd coffee I was just expected a better presentation. I tried to walked in into the lobby and the people from cafeteria told me that only guest staying at the hotel were Allowed to enter.. looks to be a beautiful Place, however is in details and customer Focus where the hotels and restaurants in Panama neglects.. hope I can change My point or view in a next visit…
I have been watching the work on this hotel every time I have stayed in Casco Viejo for three or four years. It is a magnificent historic structure that extends over the water on pilings. It is wonderful to see the pictures of the rooms, pool area, and restaurants so tastefully done. It is bringing this elegant historic building back to life! This is a game changer for Casco Viejo.
Extremely disappointing. We have been following the remodeling process and awaited the opening with high expectations. December came around and we saw some activity inside so we went to the lobby. At that time, the door people were extremely nice and told us they were not opened yet. This week we went again to the lobby but this time the man at the door was not nice at all. He did not let us go inside to explore the hotel. He kept on saying " Without a reservation, you do not get in." I do not understand why one need a reservation to see the public areas of a hotel. The man made us feel discriminated. Everyone in our group got so disappointed we lost all interest in the hotel. We will not recommend it to our friends when they como to visit . We will recommend La Compañía because we are always welcome there.
