My wife and I stayed at the Waldorf Astoria from 9/9/22-9/13/22 in a king deluxe city view room. We thoroughly enjoyed our time at the hotel and the country overall, despite my wife getting a stomach virus on our last full day there (also her birthday). The staff went above and beyond to make her feel comfortable and showed genuine concern about her. ROOM: Clean, looked like the pictures, missing one bathrobe and no slippers. Great view of the skyline, STAFF: Oliver- A phenomenal human being, that is kind, thoughtful, funny, engaging, helpful and provides exemplary customer service. William- Very personable, friendly, helpful, thoughtful and kind. He organized a breakfast birthday surprise for my wife and showed so much concern for her feeling better. Exemplary customer service. Karla- Breakfast manager- Very personable and kind. She went out of her way to make sure I had food and drinks to take back to the room when my wife was too sick to make it down and asked one of the staff to escort me back up to the room. Provides exemplary customer service. While all of the staff at the hotel provide excellent customer service, the individuals that I mentioned went out of their way to make us feel like family and I will remember them always! I would recommend this hotel for a relaxing and first-class experience in the beautiful Panama City. Can’t wait to return!!
This is a well located hotel with many restaurants nearby and close to the waterfront. Fifteen minutes to Old Town with cab. Rooms are elegant and spacious. The amenities are excellent. The concierge makes great recommendations. The bellmen are very kind and attentive. Front desk staff could be a bit more engaging and provide more info. The breakfast is exceptional. Elevators works well. Pool are is nice. The take good care of their Diamond members.
Clean and luxurious hotel with professional and bilingual/ multilingual staff. Breakfast is spectacular with wide variety. Top notch amenities. Don’t miss out on the restaurant for dinner. Wonderful Spanish pállela that tastes like home. Thank you front desk staff for a warm and helpful presence.
From the free Mimosa at check-in to the great service at check-out, this was a great stay. Great location, welcoming and helpful staff, beautiful room, I could not have asked for anything better. Great food and drinks were definitely a added bonus. When I return I will refuse to stay anywhere else., looking forward to my next visit.
